Public Relations: Customer Reference Program Coordinator (Makati City)

At NetSuite, Inc., our vision is to support growing and midsized companies by providing the market's leading integrated, online business application for CRM, ERP and Web commerce. With products such as NetCRM and NetERP, we already meet the needs of thousands of customers worldwide. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals, and helping the burgeoning growing-to-midsized market achieve its goals. At NetSuite we believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS, please submit your resume to manila_jobs@netsuite.com.

Job Description:

• Provide references to sales by working closely with Steve Jensen and Megan Robinson and under their supervision:
• Field daily requests from References@netsuite.com mailbox
• Search Reference database for the best match / matches possible
• Correspond with sales reps via email
• Mark the reference event in the customer’s account
• Send introduction email to the customer, copying the sales rep and Reference Team
• Elevate questions to Megan and Steve as needed
• Screen sales references carefully to ensure the quality of references provided to the sales team; report back when any needs arise
• Elevate reference customer issues to NetSuite Support as needed
• Log all references provided in NScorp and provide reports on the Program as requested
• Recruit customers to the Customers Reference Program by working closely with Steve Jensen, Megan Robinson, sales team and others:
• Research the accounts of potential references provided by Steve and Megan
• Search NScorp for new potential references, as needed
• Email sales reps and PS contacts, to receive feedback on the customer and approval to contact them (always get an official “green light” before contacting any customer)
• Log all relevant correspondence in that customer’s account
• Send reports to Steve and Megan on references recruited
• Assist Steve with recruiting and providing international customer references, particularly in Asia-Pacific
• Assist Steve and Megan in adding/maintaining a sufficient number of established, solid references in the company’s four verticals – wholesale/distribution, software, services, and general business/ecommerce
• Send emails to all reference customers / success story customers to assure quality control
• Fulfill misc. reference tasks as needed. For example, may be asked by Steve or Megan to search NScorp for all customers who switched from a particular competitor product, or who use a certain feature of NetSuite. Compile saved searches on dashboard for faster access.

Additional Public Relations Administrative Tasks:

• Assist in researching and maintaining editorial calendars and awards calendars as needed
• Assist in monitoring NetSuite and competitor press coverage
• Assist with press release email blasts as needed
• Provide overall support for the team including researching press contacts and outlets, press kit production, and briefing documents when needed.

Qualifications/Skills:

• BS/BA (or country equivalent)
• Minimum of 2 years experience in a high-tech environment
• Excellent English, proven verbal and written communications skills
• Genuine team player with focus on overall team results
• Highly motivated, detail oriented individual
• Strong people skills
• Excellent prioritization and organizational skills
• Ability to work smart in a fast-paced, high-growth environment
• Ability to think, plan and execute resourcefully
• Ability to be flexible with work hours.

To Apply:
Please quote the job title in the subject line of your e-mail and e-mail your resume to manila_jobs@netsuite.com.

Office Address: 6th Floor, Tower 1, RCBC Plaza, Ayala Makati City, 1200

*At this time, NetSuite is not working with any third party recruiters or agencies. Please direct all inquires via e-mail to jobs@netsuite.com. No phone calls please.