Product Development: Senior Technical Writer(San Mateo, CA)

At NetSuite, Inc., our vision is to support growing and midsized companies by providing the market's leading integrated, online business application for CRM, ERP and Web commerce. With products such as NetSuite, NetSuite CRM and NetERP, we already meet the needs of thousands of customers globally. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals, and helping the burgeoning growing-to-midsized market achieve its goals. At NetSuite we believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS, please submit your resume to jalfaro@netsuite.com

Job Description:
Researches and documents features for a hosted business application. Works with product management and development to obtain required information. Completes assigned tasks broadly defined in documentation plans and feature records or by the Technical Publications Manager. May manage and build online help systems. Works independently to define the scope of tasks and the steps required for completion.

Responsibilities:

• Research product changes to determine scope of edits for assigned areas of documentation
• Write new documentation based on feature requirement documents, specifications, information from developers and product managers, and use of the product
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
• Provide input on documentation design and implementation
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates
• Produce screenshots, flowcharts, and other graphics
• Attend and actively contribute to weekly writing and product team meetings
• May manage and build online help systems if skills are appropriate.

Experience:

• Technical aptitude and experience: ability to quickly learn how to use products, enthusiasm for technology
• Experience learning, using, and writing about business applications
• Experience in meeting tight deadlines and adapting to changing priorities
• Self-starter: motivated and able to take the initiative
• Experience working with cross-functional teams across product development lifecycles
• Familiar with software programs, Web applications, and hosted applications
• Experience with Windows operating system environment and Microsoft Office software, and with other word processing, desktop publishing, and graphics software
• Experience with a screen capture program such as SnagIt, Paint Shop Pro or FullShot
• Experience working with remote teams preferred
• Experience building and troubleshooting online help systems
• Experience using scripting languages such as Perl preferred

Skills:

• Attention to detail, excellent proofreading/editing skills, writing skills, and verbal communication skills
• Good organization and time management skills
• Advanced knowledge and use of Framemaker: book and file generation, cross-referencing, indexing, application of conditional text, and creation of templates
• Knowledge of AutoMap, WebWorks Publisher, or ePublisherPro

Education:
BA/BS and 7+ years experience as a Technical Writer or equivalent experience

To Apply:
If you would like to be part of an organization where there are NO LIMITS, please submit your resume to jalfaro@netsuite.com

*At this time, NetSuite is not working with any third party recruiters or agencies. Please direct all inquires via e-mail to jobs@netsuite.com.. No phone calls please.