SVP, Corporate Communications

Cloud enables international growth for businesses in Hong Kong and Singapore

NetSuite and Frost & Sullivan Study Finds 70% of Businesses Using Cloud Software are Internationalised vs. 22% of Non-cloud Businesses

SINGAPORE—May 30, 2016—Research commissioned by NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced the findings of a joint study with Frost & Sullivan, revealing a strong correlation between the use of the cloud to access IT resources and the degree of internationalisation of a business. According to the study, 70 percent of Asia-Pacific businesses that currently use the cloud1 are internationalised, compared to only 22 percent of non-cloud users. Furthermore, 71 percent of cloud users have entered new geographic markets in the past five years, compared to only 31 percent of non-cloud users. Additionally, 45 percent of cloud users believe that use of cloud solutions has enabled them to internationalise more quickly, including 41 percent of businesses in Singapore and 45 percent of businesses in Hong Kong.

The study, conducted by Frost & Sullivan, surveyed more than 800 senior executives (CEOs, CFOs and finance managers, CIOs and other senior managers) across Australia, Hong Kong, New Zealand, the Philippines and Singapore. It was carried out to understand how businesses are responding to the pace of industry change in 2016 and how business confidence in exploring international opportunities is on the rise. Findings show that overseas expansion is viewed as a major growth engine for businesses in Singapore and Hong Kong, which often face limited growth potential domestically due to the small population size and falling growth rates in their local markets.

“Our research has shown how industry change is not just continuing, but accelerating. Two new key factors that are driving this change have emerged from this study: significant increase in business costs and evolving customer needs,” said Mark Dougan, Managing Director for Australia and New Zealand at Frost & Sullivan. “These trends may create new challenges for organisations, but at the same time they also create significant opportunities for growth, with internationalisation topping the list.”

The study shows that in 2016, 38 percent of senior executives believe their industry is changing “fast” or “very fast”, compared to 28 percent in 2014 and only 7 percent in 2010. A critical area that businesses are exploring is to expand their international footprint, in part supported by increasing economic integration in the Asia-Pacific region.

According to the study, while not all businesses have yet entered overseas markets, globalisation is currently seen as an opportunity rather than a threat by 83 percent of organisations, particularly in Singapore, New Zealand and the Philippines.

“For Hong Kong in particular, a significant majority of small businesses are already internationalised at 75 percent, well above Singapore’s figure of 54 percent,” Dougan said.

Hong Kong Businesses Plan for Expansion but Legacy Systems Can Hold them Back

According to the survey, Hong Kong trailed only the Philippines in the number of businesses that said they plan to enter additional overseas markets in the next five years, at 67 percent. However, Hong Kong-based companies face the biggest challenges with existing business software, with 31 percent of executives reporting that their existing software is not effective in supporting international expansion. The research also found that despite efforts to drive economic integration between Hong Kong and China, such as the Closer Economic Partnership Agreement (CEPA), 50 percent of Hong Kong executives still view China as the most challenging overseas market. Regulatory issues can hamper entry into the Chinese market; for example, it takes over 30 days to set up a business in China compared to only two days in Hong Kong. According to the research, the top three challenges to internationalisation in Hong Kong are:

  1. Taxation issues
  2. IT issues
  3. Recruiting suitable employees

Cloud Winning Converts in Singapore

According to the survey, companies in Singapore appear particularly susceptible to increasing business costs, with 48 percent of executives respectively say it is having a very significant impact on their industry. Additionally, changing customer needs are particularly noticeable for businesses in Singapore, with 42 percent citing it as a significant impact on their business. Cloud users in Singapore were some of the biggest proponents, with 73 percent seeing it as a competitive advantage.

According to the research, the top three challenges to internationalisation in Singapore are:

  1. Recruiting suitable employees
  2. Taxation issues
  3. IT issues

While the opportunity for international expansion is not new, many businesses have yet to exploit it, particularly smaller firms. According to the research, the trend is most apparent in Australia and New Zealand, where 61 percent and 62 percent of businesses respectively are domestic only, in comparison to 42 percent in Singapore and only 30 percent in Hong Kong, countries with greater geographic and economic contiguity to overseas markets.

Rise of the ‘Born Global Business’

The survey also showed how the rapidly-evolving environment has paved ways for a new type of business to emerge. The ‘born global business’ refers to new businesses that have successfully internationalised by leapfrogging the traditional expansion stages and entering overseas markets at an extremely early stage of development. One distinctive feature of born global businesses is their ability to leverage IT solutions and platforms to quickly scale their business into overseas markets.

These businesses typically undertake critical business functions such as accounting, order processing, taxation and statutory reporting using cloud-based software that is already adapted for international markets, instead of the earlier generation of on-premise software requiring substantial and costly enhancements to support overseas operations.

Cloud Adoption Plays Key Role in Internationalisation

Survey insights show that respondents view the main competitive advantages of cloud computing as lower operating costs (particularly in Singapore, where 29 percent of respondents cited it as a significant advantage, the largest percentage by region), increased responsiveness to customer needs and an enhanced ability to enter overseas markets. Other benefits also include the ability to introduce new products and services faster and enhanced productivity.

Yet, the findings also show that a very low percentage (less than 20 percent) of businesses that have expanded overseas found their existing IT platforms fully effective in doing so, highlighting the critical need for businesses to equip themselves with the right cloud solutions to accelerate innovation, expansion and business transformation.

According to Zakir Ahmed, Vice President and General Manager, NetSuite Asia: “Today’s enterprises need to be agile and flexible enough to continually adapt with the fast-changing business pace, but factors such as aging IT infrastructure remain as major hindrances, holding businesses back from capitalising on growth opportunities abroad. NetSuite’s cloud-based business management software solutions can play a crucial role in helping businesses expand more easily and cost effectively, by giving them the agility, flexibility and speed to set up new business operations or transform business models.”

A more detailed analysis of the research can be found in the Frost and Sullivan white paper: “The Born Global Business.”

About NetSuite
Today, more than 30,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of cloud-based financials/enterprise resource planning (ERP) and omnichannel commerce software applications for businesses of all sizes. Many FORTUNE 100 companies rely on NetSuite to accelerate innovation and business transformation. NetSuite continues its success in delivering the best cloud business management software to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.

For more information about NetSuite, please visit

Follow NetSuite’s Cloud blog, NetSuite’s Facebook page and @NetSuiteEMEA Twitter handle for real-time updates.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners.

1Cloud users are defined as businesses that currently access most of their main business management software over the Internet