CLEAN Customer Success Story

UK-based Linen Service Scrubs Out Legacy IT Systems, Cleans Up

With roots that date back 120 years to a laundry in Maidenhead, CLEAN has grown to become one of the largest companies in its field by embracing the latest technology and innovating. It now supplies 5,500 customers across the UK from the hotel, restaurant, catering, food manufacturing, automotive, engineering and pharmaceutical industries, including well-known brands like Jaguar Land Rover, Premier Inn, Parke Plaza and Wimbledon. Its services include hotel bed linen and towelling rental, workwear rental, and occasional table linen hire for events.

COMPANY

CLEAN

INDUSTRY

Services

LOCATION

Maidenhead, Berkshire, UK

EMPLOYEES

1,500

NUMBER OF USERS

400

NUMBER OF COUNTRIES

2 (US, UK)

SYSTEMS REPLACED

Sage, Access Dimensions, Goldmine

NETSUITE PRODUCT IMPLEMENTED

NetSuite

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“When I arrived, not long after an acquisition, we had three finance systems, two or three of everything. We wanted to consolidate everything into a single business. NetSuite lets us do that.” Matt Tate, CTO, CLEAN

Quality Service, Quality Linen Fosters Growth

Victorian-era laundry goes high tech: Although its history is as a Victorian-era domestic laundry, CLEAN has been eager to embrace new technologies, using RFID to count inventory and building a new laundry facility in Slough that is understood to be the largest, most efficient and greenest in the UK.

Cleaning up dirty data: A lengthy history of acquisitions, the most recent being in 2015, left CLEAN with myriad systems, including three Goldmine instances for different customers, three versions of Access Dimensions for financials, multiple instances of Sage for three payrolls and HR.

Lean operations, customer portal pay off: Implementing NetSuite for financials, customer service and purchase orders, CLEAN has streamlined operations, running leaner while being able to offer a customer portal that helps to automate the processing of roughly 8,000 invoices per month. With NetSuite, month-end close has gone from 11 days to four.

Expansion, increased efficiency next up: Since streamlining operations following a major acquisition, CLEAN is now focused on growth, innovation, and delivering efficiency and speed to its customers. The company plans to continue building high-tech laundries while it continues to expand.