"NetSuite was the ideal system to launch a company with, giving us the scalability to grow, while offering an easy-to-use, intuitive system to manage orders across a wide array of channels."
Launched the company with a custom-built front end and NetSuite OMX as the order management system on the back end.
Continuity/auto ship capabilities added scalability and self-managed customer service to reduce costs, boost profits and improve customer loyalty.
NetSuite OMX provides Coffee.org the capability to drop ship directly from manufacturers, while handling 3,000 orders a month.
Visibility into order management system across the organisation, letting customer service representatives place a purchase order or look at inventory in an easily navigable system.
Coffee.org can now track sales and pricing across 25 different channels ranging from the call centre to Amazon to Sam's Club.
Company needed a powerful order management system that was easy to use and could scale to meet rapid growth.
Changes in the business demanded a system that could accommodate online coffee orders as well as local office coffee supplies and coffee equipment.
After evaluating competing systems, Coffee.org selected NetSuite OMX for its ease of use, breadth of functionality and integration capacity, which offered scalability across a multi-channel environment of B2C and B2B web sales, and phone orders.
Recurring order programme automatically updates orders for 750 active recurring order customers.
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