1. Customer Testimonials
  2. Cordicate IT

Solution Provider Cordicate IT Consolidates Applications and Transforms Its Business with NetSuite

Cordicate IT

Company

Cordicate IT

Location

West Conshohocken, Penn.

Industry

IT Solution Provider

Applications Replaced

QuickBooks, Sage Timeslips, Microsoft Exchange

Solutions

NetSuite
NetSuite SuiteCommerce Advanced
Advanced Financials
Case Management
Payroll

“NetSuite has transformed how we run the company. The visibility we have with NetSuite's real-time dashboards to get any KPI across the entire business is invaluable.” Cordicate IT

Customer Success

  • NetSuite’s integrated cloud solution has transformed business performance for the value-added reseller (VAR) and provider of managed IT services in the greater Philadelphia region.
  • Cordicate has improved end-to-end efficiency and visibility with NetSuite for financials, orders and billing, fulfilment, project scheduling, time and expense reporting and sourcing products.
  • Company has grown revenue three-fold in its 10 years on NetSuite while serving more than 500 clients with hardware/software sales and services.
  • With workflows and automation, Cordicate is avoiding the cost of two full-time personnel for back-office functions that would be required with an alternative approach.
  • Reports that used to take one to two days to assemble can be generated in a matter of minutes with NetSuite.
  • NetSuite flexibility enables sales reps to easily assemble single sales orders with multiple products from multiple distributors.
  • NetSuite order management helps Cordicate manage drop-shipments of products from eight to 12 distributors directly to customers.
  • Automated workflow across sales order, purchase order generation and customer invoicing drives efficiency and creates an auditable record.
  • NetSuite Advanced Financials enables flexible budget modeling with various revenue and cost forecasts to strengthen business planning.
  • NetSuite SuiteCommerce Advanced powers a customer portal that offers clients convenient online reordering of products they use regularly.
  • NetSuite also powers a client dashboard that gives customers a consolidated view of support cases, order history and invoicing, with ability to pay online.

Challenges

  • Data collection and reporting with previous standalone applications was difficult, time-consuming and prone to error.
  • Lack of visibility across a fragmented IT environment slowed business processes and jeopardised client satisfaction.
  • Cordicate bore high costs for additional administrative personnel to handle manual data work across systems.

Solution

  • Selected over Salesforce.com, NetSuite’s unified solution enables Cordicate to avoid standalone data silos and the hassle of integrating best-of-breed applications.
  • Cordicate benefited with seamless data migration from multiple legacy systems into NetSuite by NetSuite Professional Services, giving the company a full historical record.
  • NetSuite’s modular architecture and customisation capabilities have enabled Cordicate to continuously evolve the solution to meet business needs.

Learn How the #1 Cloud Business Suite Can Transform Your Business

Schedule a free consultation