Revenue recognition had become a bottleneck for digital signature solution provider DocuSign. The spreadsheet-reliant process had grown unmanageable as the business approached 100,000 global customers, and the company's IT platform made integration with its numerous cloud-based systems difficult. DocuSign needed a platform that would let it streamline processes by integrating cloud solutions for budgeting and forecasting, billing, CRM and time and expense management.
"NetSuite is a robust, complete solution that we've integrated with other SaaS applications to improve efficiency end to end—that's been a huge improvement." DocuSign