EcoBox Grows Its Retail/Distribution Business 500% with NetSuite


EcoBox

Company

EcoBox

Location

New York, N.Y.

Industry

Retail

Applications Replaced

Sage MAS 90, JDS Solutions WinRetail, Custom-built Warehouse Management System

Solutions

NetSuite Financials
Inventory Management
CRM
Order Management
Work Orders and Assemblies


"NetSuite is absolutely one of the biggest components of our success. I don’t think we could have grown to where we are today without NetSuite." EcoBox

Customer Success

  • EcoBox has increased revenue more than five-fold since implementing NetSuite in 2006 to replace Sage Peachtree accounting and Act! CRM applications.
  • NetSuite supplies a unified platform for ERP, CRM, ecommerce and physical point-of-sale (POS) for the fast-growing distributor of moving boxes and shipping supplies.
  • NetSuite OneWorld global business solution enables EcoBox to easily manage four subsidiaries and six locations across Texas.
  • EcoBox leveraged NetSuite flexibility to expand from a single store in 2006 to six locations in Austin, San Antonio, Round Rock and College Station.
  • With OneWorld, EcoBox has control and visibility to manage financials and inventory across a distributed environment, vs. weeks of delay with Peachtree.
  • Monthly financial consolidation across four subsidiaries takes less than seven days, compared to several weeks with previous manual spreadsheets.
  • Integrated accounting and retail processes have cut POS transaction times by 30%, while per-order shipping time is 50% faster.
  • Bulk shipping capabilities in NetSuite enable EcoBox to save eight hours a week compared to managing each shipment on an individual basis.
  • EcoBox meets customer demand for order online/pick up in store with real-time integrated ecommerce and inventory, fulfiling pickup orders in just an hour.
  • NetSuite SuiteCommerce enables EcoBox run a single ecommerce site for both B2B and B2C, driving more business to the efficient online channel.
  • NetSuite B2B Customer Centre gives buyers robust self-service for reordering, account management, order and invoice history, and more.
  • Unified customer data in NetSuite CRM supports monthly blasts of up to 50,000 marketing emails through NetSuite.
  • NetSuite Work Orders and Assemblies module helps EcoBox streamline assembly of multi-component moving kits it sells over Amazon.
  • EcoBox has saved approximately $100,000 over the cost of on-premise software.

Challenges

  • EcoBox wanted to expand its online business and add new brick-and-mortar retail stores, but needed to minimise costs.
  • Previous Sage Peachtree accounting and Act! CRM applications were not integrated, resulting in inefficient manual work, process delays and poor visibility.
  • Thousands of product SKUs with complex metadata made it difficult to manage rapid pricing changes essential for profitability in a commodity business.

Solution

  • EcoBox selected NetSuite as an integrated, multi-functional business platform after evaluating alternative SAP, Microsoft Dynamics GP, Sage and Salesforce offerings.
  • After initial go-live in 2006, EcoBox readily incorporated new capabilities for growth with addition of NetSuite OneWorld and Work Orders and Assemblies.

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