An aggressive acquisition strategy by iAutomation came with a cost: the company found itself saddled with siloed applications running in a fragmented IT environment that provided little visibility. Productivity suffered as staff had to manually access, import and export data across multiple systems, and a lack of real-time client information was causing needless delays and lost opportunities for sales and customer service.
“NetSuite has taken our business to the next level by giving us total integration across the platform and a tremendous ability to mine data.” Al Morrison, Vice President—Operations
It was actually iAutomation's 2008 acquisition of established NetSuite customer, Integrated Motion, that led it to the cloud platform. iAutomation decided to extend Integrated Motion's NetSuite environment, and it tapped the NetSuite SuiteCloud to build extensive customisations supporting everything from transactions and pricing to consolidated purchasing and work orders.
NetSuite has super-charged iAutomation's business, helping generate double-digit revenue gains and significant customer service improvements. iAutomation now enjoys real-time data access across 11 offices, a streamlined supply chain, optimised stocking, and newly automated sales and purchase order processes.
iAutomation's successful adoption of NetSuite served as a springboard to migrate another company it acquired in 2010, Action Automation & Controls, to the platform. Its newfound unified data and business processes enable it to quickly extract value from such acquisitions.