Jive Software Orchestrates Global Growth and Agility with NetSuite OneWorld


Jive Software

Company

Jive Software

Location

Palo Alto, Calif.

Industry

Software

Applications Replaced

QuickBooks, Excel


"NetSuite allows us to adapt to constant, fast-paced change in the business because it is so highly customisable. For a company growing as fast as we are, that’s critical." Jive Software

Customer Success

  • Leading provider of cloud-based enterprise collaboration software has grown revenue more than 3x since adopting NetSuite in 2010, to $145.8 million in 2013.
  • Jive has quadrupled its workforce in four years while expanding its global base of customers to about 900, including, Thomson Reuters, T-Mobile, Verizon, and EMC.
  • NetSuite financial transparency and controls were instrumental in enabling Jive to prepare for and execute an IPO in late 2011.
  • The NetSuite OneWorld global business solution streamlines global financial consolidation and intercompany eliminations across 10 Jive subsidiaries around the world.
  • Jive leverages OneWorld for multi-currency transactions in more than 12 currencies, including those of Australia, Singapore, Israel, England, Hong Kong and Sweden, as well as the Euro.
  • NetSuite revenue recognition capabilities have streamlined Jive’s handling of diverse revenue streams such as subscription licencing and professional services.
  • NetSuite’s rich customisation capability and cloud agility has been vital in enabling Jive to adapt rapidly to changing business needs.
  • NetSuite Financial Planning, powered by NetSuite partner Adaptive Insights, has given Jive new control and visibility in budgeting, forecasting and planning.
  • NetSuite OpenAir professional services automation (PSA) supplies project billing and time and expense management, integrated with NetSuite ERP.

Challenges

  • Jive needed a flexible, scalable ERP solution to handle increasing business complexity and fulfil its objectives for growth, new market entries and acquisitions.
  • The fast-growing company required a reliable system of record for financial reporting to support plans for an IPO and operation as a public company.
  • Disjointed processes and reliance on QuickBooks and Excel resulted in labour-intensive manual work and provided little to no visibility into key metrics.

Solution

  • Phased implementation approach and incremental iterations have enabled Jive to scale NetSuite to its changing needs.
  • The SuiteCloud Development Platform supplies rich customisation capability that Jive uses to tailor NetSuite to its unique business needs and quickly adapt to changing requirements.
  • Jive rounds out its cloud environment with complementary solutions from NetSuite partners: Avalara for sales tax automation, Adaptive Insights for budgeting and forecasting, and Dell Boomi to integrate NetSuite with a Salesforce CRM system.

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