Process Efficiency, Visibility Needed

When Klenzoid turned to NetSuite eight years ago, a custom-built DOS-based ERP and Lotus Notes for CRM couldn’t provide the automation and integration needed for process efficiencies and visibility across its systems. With NetSuite, the industrial water treatment company has innovated on its business processes, finding ways to increase customer satisfaction and continue to position itself as a leader in the market.


Klenzoid

Company

Klenzoid

Revenue

Less than $30 million

Employees

50-100

Industry

Industrial Water Solutions

Number of SUBSIDIARIES

1

Number of COUNTRIES

US, Canada

Systems Replaced

DOS-based legacy ERP, Lotus Notes for CRM

Netsuite Products Implemented

NetSuite OneWorld, Work Orders and Assemblies

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"We love how the flexibility and scalability of NetSuite lets us rapidly introduce new programmes and supports our objective to expand across Canada and the U.S." Klenzoid

Efficiencies Gained, Customer Base Doubled
Integrated systems increased operational efficiencies by 40 percent and allowed Klenzoid to gain better visibility into inventory and ensure nearly perfect on-time delivery for chemicals and equipment. Customer satisfaction has skyrocketed, with Klenzoid doubling its B2B client to 1,500 in eight years.
Flexibility to Build Customer-Facing Analytics
NetSuite’s ease of customisation enabled Klenzoid to build software (known as “AquaAnalytics”) that monitors and analyses its customers’ usage and alerts them to anomalies. Customers can view data online, and easily see when they need to reorder chemicals and equipment.
More Customer Improvements on Tap
Klenzoid plans to roll out NetSuite B2B ecommerce for clients to order products, view account history, print invoices and more. NetSuite’s flexibility makes new product introduction easy, enabling Klenzoid to fulfil its goals of expanding further across the U.S. and Canada.

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