LexisNexis Powers Its Media Publishing Business in Australia and New Zealand with NetSuite


LexisNexis Pacific

Company

LexisNexis Pacific

Location

Chatswood, Australia

Industry

Media

Applications Replaced

Multiple proprietary CRM systems

Solutions

NetSuite CRM
Marketing
Sales Force Automation


"NetSuite provides us with a single source of comprehensive information about our customers, which expertly drives and services our entire business operation. Our sales team has a 360-degree view of the information they need to succeed." LexisNexis Pacific

Customer Success

  • NetSuite replaced a number of proprietary CRM databases to consolidate LexisNexis' operational processes with a single, cloud-based business management solution that is the backbone of its daily operations.
  • Real-time reporting capabilities significantly improved LexisNexis' client service delivery and customer insight capabilities.
  • NetSuite's project management tools powered the successful integration of a recently acquired large software services company into the LexisNexis business.
  • Transformed project management capabilities give LexisNexis the ability to control and execute all billing runs before seamless integration into its own financial tool.
  • NetSuite enabled LexisNexis' expanding team of mobile and offshore personnel to gain access from anywhere using a web browser or mobile device.
  • LexisNexis now has a scalable and flexible cloud business solution that has reduced demands on its internal IT resources.

Challenges

  • Accelerated growth strained existing in-house software systems and required inefficient and labourious duplicated manual data entry. Lack of integration between systems lead to data inaccuracies and inconsistent processes. Significant report generation delays resulted in a lack of real-time business insight and analysis.
  • Acquisition of a large software services company required enhanced project management tools. Key legal-and corporate-sector client base demanded a trusted and secure technology partner.
  • Increased workforce mobility necessitated flexibility of anytime, anywhere system availability.

Solution

  • NetSuite was selected over leading cloud and on-premise solutions to provide LexisNexis with a complete cloud-based business management solution.
  • NetSuite implemented to power LexisNexis' CRM, project management, sales force automation and customer support functions.
  • LexisNexis integrated NetSuite with its global finance, marketing and accounting functions to gain a real-time, 360-degree view of its customers.
  • NetSuite's cloud-based solution offers best-in-market PCI compliance and disaster recovery for client peace of mind.
  • Scalability of NetSuite's cloud-based solution drives cost-effective expansion opportunities.

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