Lovesac’s hard-earned success from a garage start-up to a revolutionary furniture designer and manufacturer was threatened by process inefficiencies and poor visibility locked inside a Microsoft legacy environment. The company desired a cloud-based solution that would deliver a single view of all customer, order and inventory data to enable a superior and seamless, omnichannel experience across in-store, online and call centre touchpoints and that could scale to significant increases in market demand.
“We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.” Lovesac
With a cloud-based, unified solution from the back office to point of sale (POS), Lovesac delivers rich functionality and real-time visibility of all customer, order and inventory data to its Stamford, Conn. headquarters and across its 60+ retail stores. NetSuite also enables Lovesac to readily implement custom workflows to support unique operational and financial processes.
Lovesac transformed its operations to continue its 50 percent, year-over-year revenue growth. NetSuite optimises inventory and order management, while store associates get real-time visibility into customer, order and inventory information to deliver a quality and personalised experience.
Lovesac is moving forward with new insights into key financial, operational and customer metrics to support informed and data-driven business decisions. With dramatically improved end-to-end processes, Lovesac is equipped to continue on its path of phenomonal revenue growth.