Meltwater Upgrades to NetSuite OneWorld to Grow Its Global Software Business





San Francisco, Calif.



Applications Replaced

QuickBooks, Cognos

"NetSuite OneWorld has given us a global model that can be extended at will as we move into new regions. We have consistent processes, and with automation can do more at the same staffing levels." Meltwater

Customer Success

  • NetSuite OneWorld provides a unified financial environment for the leading provider of social media and public relations analytics.
  • Meltwater has improved end-to-end agility and improved decision making by eliminating data silos that impacted productivity and visibility.
  • OneWorld gives Meltwater greater speed and control in global financial consolidation and reporting, spanning 32 countries and 57 offices worldwide.
  • With NetSuite’s single platform, Meltwater has reduced its monthly financial close time from up to 25 days to about one week.
  • Meltwater leverages OneWorld to automate transactions in nearly 15 currencies, including those of Great Britain, China, Malaysia, Japan, Denmark, Sweden, Australia, Canada and the European Union.
  • Multi-lingual capabilities in OneWorld enable Meltwater to generate customer-facing documentation and internal records in over six languages, including Chinese, Japanese, Swedish, French and German.
  • Meltwater has improved budgeting, planning and forecasting with the NetSuite Financial Planning module, powered by Adaptive Insights.
  • Integration between NetSuite and Meltwater’s custom-built CRM system provides a seamless lead-to-order-to-cash workflow handling up to 3,000 orders a month.
  • Offloading subscription billing processes from their proprietary CRM to NetSuite has eliminated a bottleneck with new automation and visibility.
  • NetSuite revenue recognition has simplified revenue management compared to Meltwater’s previous use of Excel.
  • Meltwater’s use of NetSuite’s built-in dunning workflows have improved collections on delinquent accounts by 60%.
  • NetSuite Contract Renewals module has helped Meltwater reduce its customer churn rate.


  • Previous QuickBooks system lacked scalability and functionality to handle financial consolidations and currency conversions across Meltwater’s growing global environment.
  • Meltwater dealt with time-consuming data exchanges, in relying on a consolidation application and Excel for revenue recognition.
  • Billing and payments data had to be manually entered into both QuickBooks and the proprietary CRM system, generating duplicate data sets that could be out of sync.
  • Meltwater faced additional work and delays in managing revenue recognition in Excel.


  • Selected over other SAAS ERP systems, NetSuite met Meltwater’s requirements for a global cloud solution with strong scalability and auditability.
  • Meltwater implemented NetSuite, including a sizable data migration from three systems, in just three months, half the time needed for a comparable on-premise installation.
  • Integration solution from NetSuite partner Dell Boomi supplies connectivity between NetSuite and Meltwater proprietary CRM, Workday HR and Marketo.
  • Sales tax solution from NetSuite partner Avalara automates compliance and remittance across tax jurisdictions in the U.S & Canada.

Learn About OneWorld Global Business Management

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