NetSuite Helps RV Maker Save $180,000 With Process Integration

Open Range


Open Range


Shipshewana, Ind.



Applications Replaced

QuickBooks, Excel, Outlook




Solution Source


Goshen, Ind.

"Before NetSuite, time and money were wasted trying to keep up with the business. NetSuite has helped us cut overhead costs immediately; with the ability to grow again, without limits." Open Range

Customer Success

  • Process integration and improved reporting are helping Open Range save more than $180,000 yearly in full-time equivalents.
  • In the event of a supplier's component recall the Open Range warranty department can locate each use of the component in about 10 minutes—previously it would have taken hours or even days of cross-referencing spreadsheets.
  • Automated reporting cuts the administrative time spent processing dealer bonus requests by two hours a month.
  • A dealer self-service portal has helped the company reduce dealer-communications overhead by 30%.
  • Drawing up the full production schedule for a new unit now takes between one and two hours; previously it required more than a day.


  • The company needed to compete through innovation and efficiency in the challenging market for RV manufacturing.
  • Lack of software integration among the company's accounting, purchasing, and warranty groups forced staffers to waste time and risk errors by using spreadsheets.
  • Open Range had to cross-reference massive spreadsheets to create some specialised reports, such as component recalls and production tracking.
  • Manual reporting wasn't able to keep up with the company's goal of producing 80 units per week, each with thousands of components and many configuration options.


  • NetSuite's end-to-end integration now gives the company real-time, detailed views of every RV it produces, from the initial order request through to manufacturing, shipping, dealer sale, and end-user sale.
  • NetSuite partner Solution Source helped Open Range customise a dealer self-service portal to pre-authorise warranty repairs, check status of repairs, and other functions.
  • Solution Source has helped create many specialised reports, from production tracking to warranty work and dealer sales transactions.
  • Dealer sales tracking can alert Open Range to a re-stock opportunity each time a dealer sells an Open Range RV.
  • Future Solution Source projects include automated BOM (Bill of Materials) processing and automated workflows for handling complex product change notices.

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