Mining Services Leader SMEC Strikes Gold with NetSuite OpenAir PSA


SMEC

Company

SMEC

Location

Melbourne, Australia

Industry

Professional Services

Applications Replaced

Sage Accpac, Clicktime, spreadsheets


"NetSuite PSA enables us to have up-to-date information and visibility globally, which is making a very big difference to our business. We can now report with a level of accuracy and confidence that we didn't have before, and significantly less time—it really is a significant improvement." SMEC

Customer Success

  • Global mining consultancy has gained breakthrough visibility and control across projects, resources and finances with NetSuite’s industry-leading cloud PSA solution.
  • SMEC has streamlined project management and optimised its resources of 180 full-time and contract personnel, most of them consultants.
  • Cloud PSA solution enables SMEC to better serve mining clients across four business lines of supply chain, maintenance, reliability and learning/education.
  • NetSuite’s global cloud solution equips five SMEC offices in Australia, Asia, North America, South America, and Africa with project and resource management, time and expense, automated billing and reporting.
  • Per-project cost, revenue and profitability tracking enables SMEC to adjust on the fly while helping to shape future bids and drive the business.
  • SMEC has improved the speed and accuracy of capturing time and expense data from 150+ consultants in the field.
  • NetSuite automates conversion of time and expense data into invoices, speeding cash flow and significantly improving administrative efficiency.
  • Phase 2 implementation of NetSuite Services Resource Planning (SRP) further strengthened global financial management, linking OpenAir to NetSuite ERP.
  • Back-office productivity greatly improved through the elimination of manual tasks and entering the same data into multiple systems.
  • NetSuite supplies a scalable platform for growth as SMEC expands internationally, particularly in South and North America.

Challenges

  • Unintegrated Sage Accpac, Clicktime and other applications resulted in inconsistent global processes, data inaccuracies and delays in information availability.
  • Lack of real-time visibility hindered ability to adjust to change and centrally manage the business on a global scale.

Solution

  • After evaluating competing solutions, SMEC determined that NetSuite offered the control and visibility it needed with anywhere, anytime cloud access.
  • NetSuite OpenAir went live in November 2011 after a rapid eight-week implementation, helping SMEC accelerate its time to value.
  • Strong ease of use enabled SMEC personnel to quickly skill up and utilise NetSuite without extensive training.

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