NetSuite Helps University Boost Student Recruiting 20% Without Adding Extra Staff


Temple University, Japan Campus

Company

Temple University, Japan Campus

Location

Tokyo, Japan

Industry

Education

Applications Replaced

Microsoft Access and Excel, legacy applications

Solutions

NetSuite


"For us, the killer aspect of NetSuite is that it provides a platform for growth...for example, credit-card processing for fees, or a self-service portal that allows prospective students to track the progress of their application or see how much they have to pay for a course." Temple University, Japan Campus

Customer Success

  • Temple is now growing 20% per year without adding IT staff.
  • NetSuite has helped Temple boost the speed of response and follow-up to prospect applications.
  • Recruiting teams work more efficiently by sharing prospect data, avoiding response duplications.

Challenges

  • Needed to handle sudden growth in prospective student applications, automating lifecycle registration services.
  • System needed to handle student applications coming via Website as well as phone and other channels.
  • Tight cost controls would not allow adding to IT staff.

Solution

  • Chose NetSuite over Salesforce.com, SAP.
  • Implementation started with CRM; now adding ERP to serve as Temple's end-to-end business platform.

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