Wirsam Scientific & Precision Equipment Gains Efficiencies with NetSuite OneWorld

For nearly 50 years, Wirsam Scientific & Precision Equipment has worked to ensure labs across sub-saharan Africa have access to laboratory equipment and technical and support services. But as it continued to grow, unwieldy systems held it back. Disparate order management and invoicing systems necessitated manual, inefficient processes. Having in-house servers produced costs and complexity. When the in-house IT specialist resigned, the business lost a skillset that finally prompted examination of the IT strategy.


Company

Wirsam Scientific & Precision Equipment

Location

Johannesburg, South Africa

Industry

Wholesale distribution

EMPLOYEES

45

NUMBER OF USERS

38

OTHER SOLUTION CONSIDERED

SAP B1

SYSTEM REPLACED

Syspro

NETSUITE PRODUCT IMPLEMENTED

NetSuite

IMPLEMENTATION PARTNER

BlueBridge One

LOCATION

Weybridge, Surrey and Cape Town, South Africa

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“NetSuite is multi-currency and this removes the headache of manually dealing with exchange rates. Previously, we would have to manually look up the Forex rates and calculate the equivalent currency values.” Alex Wagner, Wirsam Scientific & Precision Equipment

Automation Lends Cost-Savings, Efficiencies

Seamless multi-currency transactions
Swayed by NetSuite’s cloud-based platform and ability to manage its business end-to-end, Wirsam went live in three months with NetSuite in March 2016 to gain a unified view of sales orders, invoicing and purchasing across 20,000 SKUs, and automate management of transactions in Rands, Euros, US Dollars and other currencies.
Better customer service
The business has reduced service delivery lead times by up to one week, and is realising savings because it shed in-house hardware expenses, including high insurance premiums, the cost of IT management and energy consumption costs. Project-based accounting lends better profitability analysis.
Focus on increasing efficiencies
With key personnel freed from conducting manual processes, the business can focus on value-added strategic differentiators, paving the way to automate more processes and gain increased efficiencies. For example, Wirsam is planning to implement electronic service cards to automate a process currently conducted on paper.

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