Zendesk Scales for Rapid Global Growth with NetSuite OneWorld





San Francisco, Calif.



Applications Replaced

QuickBooks, Excel

"The ability to scale the company very quickly with a system that allows the rapid introduction of new entities has been very valuable. The ROI with NetSuite was considerably better than its closest competitor." Zendesk

Customer Success

  • Cloud-based customer service and support provider has gained scalability and efficiency for global growth with NetSuite OneWorld.
  • Running on NetSuite, fast-growing Zendesk has doubled its customer base from 20,000 to 40,000 across 140 countries.
  • NetSuite OneWorld delivers real-time visibility and global financial consolidation across subsidiaries, including those in Denmark the U.K., Ireland, Australia, Japan and the Philippines.
  • Zendesk has reduced the time needed for global financial consolidation from seven days to two, while overall monthly close has been halved from 10 days to five.
  • NetSuite OneWorld delivers a real-time view of subsidiary financials, compared to monthly snapshots possible with its previous QuickBooks/Excel system.
  • Using capabilities built in to NetSuite OneWorld, Zendesk manages international subsidiary finances in local currencies and complies with local tax regulation.
  • NetSuite Financial Planning has given Zendesk new insights into budget vs. actuals to better forecast revenues, costs and growth opportunities.
  • NetSuite revenue recognition capabilities enable Zendesk to manage diverse revenue streams from Software-as-a-Service (SaaS) licensing and ad hoc services, training and events.
  • NetSuite Fixed Assets module eliminates one to two days a month of manual amortisation and depreciation while supplying greater control over physical property.


  • QuickBooks lacked the scalability, flexibility and functionality to handle Zendesk’s rapid global growth.
  • Business agility and speed with a unified cloud-based business solution were key objectives to drive the company forward.


  • NetSuite’s global cloud business management solution enabled deployment across subsidiaries at a fraction of the time and expense of an equivalent on-premise ERP system.
  • Zendesk has the scalability to rapidly enter new markets and establish new subsidiaries as its business continues to grow.
  • Compared to another ERP system evaluated, Zendesk determined that NetSuite offered better ROI and lower total cost of ownership.

Learn About OneWorld Global Business Management

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