Zendesk Empowers International Growth, Industry Leadership with NetSuite OneWorld

With a mission to build better customer relationships via intuitive and beautifully designed software, Zendesk wanted an ERP system that made that mantra a reality in its own operations. In 2012, the software company moved off QuickBooks and embraced a NetSuite OneWorld strategy that has since assisted in an IPO in 2014 and large scale growth to become a public company with more than 101,000 customers in over 150 countries and territories.


Zendesk

Company

Zendesk

Location

San Francisco, Calif.

Industry

Software

EMPLOYEES

1,700

NUMBER OF USERS

120

NUMBER OF SUBSIDIARIES

10

NUMBER OF COUNTRIES

150

SYSTEMS REPLACED

QuickBooks, Excel

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
Fixed Assets

IMPLEMENTATION PARTNER

Demand Solutions Group

Location

Campbell, Calif.

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“Having NetSuite has freed up our time to focus on more strategic priorities.” Mandy Shimshock, Director of IT Business Apps, Zendesk

Empowering IT Creates Business Advantage

Connected cloud provides seamless integration
NetSuite OneWorld has empowered best-in-class financial processes—including near real-time global financial consolidation across Zendesk’s subsidiaries. NetSuite is now at the core of a best-of-breed cloud application strategy. The SuiteCloud platform provides tools that enable seamless, real-time integration with third-party applications and easy configuration of crucial processes without custom code.
IT free to focus on strategic priorities
With efficiencies gained through NetSuite functionality like self-service reporting, IT is free to focus on strategic, business-differentiating priorities to fuel performance improvements as transactions increase and optimising unused functionality in the system.
Propelling international growth, industry leadership
NetSuite OneWorld’s multi-currency capabilities help fuel international expansion. IT is also advancing Zendesk’s industry leadership as a public company by helping guide development of GRC functionality as a member of the NetSuite GRC advisory board.

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