Support
Support, Service and Time Tracking
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Streamlined time tracking results in improved client management and record keeping. With streamlined support, service and time-tracking processes, ecommerce companies can dramatically simplify their billing.
To that end, NetSuite offers a gamut of time-tracking options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spend with a given client, NetSuite provides a new level of efficiency and accuracy. You'll never again have to manage time off-line, because NetSuite ties time tracking directly to the customer record.
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Keep accurate customer records by managing time within NetSuite.
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Streamline your time tracking and create consolidated reports.
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Record both reimbursable and non-reimbursable time in order to understand how your team apportions time to serve your customers.
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Record the time spent on cases, tasks, and events.
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Approve the time your team spends on every case.
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Record approved time to send to accounting for billing.
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