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Support: Support Specialist (Multiple Opportunities)

At NetSuite, Inc., our vision is to support small and midsized companies by providing the market's leading integrated, online business application for CRM, ERP and Web commerce. With products such as NetSuite, NetCRM and NetERP, we already meet the needs of over 7,500 customers worldwide. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals, and helping the burgeoning small-to-midsized market achieve its goals. At NetSuite we believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS, please submit your resume to canadajobs@netsuite.com.

Job Description:
As a member of the NetSuite Customer Support team, you will be responsible for handling customer product questions and issues. Understanding the sense of urgency in delivering an accurate response will make you a successful addition to our already exceptional team. You will respond to customer's e-mails, troubleshoot problems they may have, document features they would like added to our award winning suite of products and more.  May be required to work overtime.

Requirements:

  • Knowledge of general accounting principles is a must
  • 3+ years in call center (technical / customer) organization providing e-mail and telephone support
  • Experienced  in developing and delivering informal internal training
  • Strong ERP knowledge, Familiarity with CRM and Web products
  • B.A./B.S. degree or equivalent work experience
  • Expert knowledge of Internet, browsers and web navigation
  • Demonstrated troubleshooting skills. Superb analytical skills: Ability to think "outside-the-box" to resolve problems.
  • Excellent verbal and written communication skills
  • Highly enthusiastic, positive-minded, service-oriented individual

Recommended:

  • Advanced Accounting experience that can include any combination of: Payroll / Accounts Receivable / Accounts Payable / Inventory Management / Job Costing / Sales Force Automation / Web / ECommerce
  • Experience with Macintosh and Windows operating systems
  • Experience with XML, SQL, Java
  • Experience with software in an ASP environment

To Apply:
Please submit your resume via e-mail to canadajobs@netsuite.com.

 

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