An integrated, on-demand customer relationship management (CRM) and contact center can have a dramatic impact on your business. You can monetise every customer interaction, as well as realise and convert opportunities in real time. The Contactual Call Center Application includes cutting edge contact center technologies to improve your customer service quality and responsiveness. By using NetSuite and Contactual together, customers can toggle seamlessly between the applications, using a single sign-on screen. Voice over IP (VoIP) or standard telephone (PSTN) calls can be initiated by clicking on a contact already present in your NetSuite account. As inbound calls come in, NetSuite automatically "pops" records for agent education and customer record augmentation. Contactual is fully Web-configurable via the application's critically acclaimed user interface. As a result, companies can be up and running in no time.
|
 |
