NetSuite CRM+ Honored for Outstanding Innovation
SAN MATEO, Calif.—January 31, 2006—NetSuite, Inc., the leader in on-demand business software for small and mid-sized businesses, announced today that Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named NetSuite CRM+ as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
NetSuite CRM+ is the first hosted CRM application that integrates order management, partner management, incentive management, and project tracking to deliver a 360 degree view of all customer interactions. NetSuite CRM+ also includes Web site hosting, Web site analytics, customer portals, partner portals and partner management, making it as easy to sell and service customers via the Web as it is in person or on the phone. These advanced capabilities make NetSuite CRM+ the only CRM solution to automate the entire customer lifecycle — from a "suspect" browsing a company's Web site, to an interested lead, to a qualified prospect, to a customer who has actually placed an order, to servicing that customer and finally, to guiding that customer to re-purchase.
"We are honored that Customer Inter@ction Solutions has recognised NetSuite's contributions to the CRM industry with the 2005 Product of the Year Award," said Zach Nelson, CEO of NetSuite. "We strive to exceed industry expectations, which inevitably pushes the CRM industry forward and sets the standards."
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. NetSuite has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.