SVP, Corporate Communications
Leading Philippine Provider of Delivery and Logistics Services Achieves Dramatic Gains in Sales Visibility and Effectiveness
SAN MATEO, Calif. and MAKATI CITY, Philippines—September 19, 2013—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that Airfreight 2100 (www.air21.com.ph), a leading provider of door-to-door delivery and logistics services in the Philippines known as AIR21, has implemented NetSuite to manage its core business operations including sales force automation, customer relationship management (CRM), and customer service and support. Selected over competing SAP solutions, NetSuite replaced a heavily customised, home-grown CRM system to consolidate AIR21's operational processes into a single cloud management solution that supports the company's goals for process improvements, faster turnaround times and real-time customer updates. NetSuite's unified cloud management system has enabled the company to leverage data on hundreds of thousands of customers accumulated over much of its 34-year history, providing insights into customer data that were impossible to achieve with the previous system. The increased visibility into customer data has helped AIR21 improve customer service, drive sales productivity, pinpoint sales opportunities and execute cross-sell initiatives to better meet customer needs and increase revenue.
AIR21's previous software system was struggling to provide the real-time data necessary to drive sales and grow revenue due to a lack of integration, leading to inconsistent processes, data inaccuracy and regular delays in the availability of information. Implemented by NetSuite Solution Provider Partner Cloudware Technology, NetSuite met AIR21's criteria of being web- and mobile-enabled, easy to administer and use, secure, and extensible for cross-selling across affiliated companies of the Lina Group, a conglomerate that operates AIR21 and other businesses in logistics, information technology, food, environment, waste management, business process outsource, travel, communications and media.
"The biggest challenge for AIR21 was how to leverage the growing amount of robust customer information we had accumulated over the years and continue to collect while allowing us to effectively execute our sales and marketing strategies," said Theresita Eisma, AIR21's Group CIO. "We needed a technology solution that was ready to go at the time of purchase. Our IT organisation did not want to be saddled with the usual headaches associated with traditional software solutions. Our sales organisation wanted something user-friendly and as easy to use as Facebook."
With NetSuite's 360-degree customer view, powerful dashboard and flexible real-time reporting capabilities, AIR21 is realizing large improvements in visibility for sales management that translate to informed decision-making and process efficiency across the lead-to-opportunity-to-cash lifecycle. For instance, information on sales activities and results was not readily available in the past, resulting in time-consuming manual work to gather data and a high risk of incomplete and inaccurate information. NetSuite's mobile capabilities have given AIR21's nationwide field sales personnel on-demand visibility into customer contact information, account history and activities, and opportunities for cross-sell and upsell to improve sales effectiveness while on the road.
"NetSuite gives users a quick snapshot of what they have accomplished and provides insights into future opportunities," said Eisma. "Now we don't have to generate numerous reports to get to the bottom line. The reporting capabilities of NetSuite allow us to keep stakeholders informed in a simple, yet elegant fashion."
In addition, with its ease of use and a short learning curve, AIR21 was able to roll out NetSuite nationwide without incurring a large amount of training and associated costs, while software administration on the IT side is equally straightforward. As a next step, AIR21 plans to take advantage of NetSuite's open, standards-based architecture to integrate NetSuite with its financial system to achieve significant efficiencies and real-time visibility into its complete business operations.
AIR21 devotes itself to answering the logistics needs of individuals, organisations, and businesses in the Philippines, and have created a number of logistics services that range from door-to-door delivery, sea freight, crating, warehousing, and trucking. AIR21 is under the flagship of Airfreight 2100, Inc.
Today, more than 16,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud financials/ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations as demonstrated in a recent Gartner study naming NetSuite as the fastest growing financial management software vendor on a global basis. NetSuite continues its success in delivering the best cloud ERP/financials suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.
For more information about NetSuite, please visit www.netsuite.co.uk.
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