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Customer Support and Service
Support, Service and Time Tracking


Support, Service and Time Tracking

Streamlined time tracking results in improved client management and record keeping . With streamlined support, service and time tracking organisations track jobs facilating processing subsequent customer-related billing quickly and easily.

By using NetSuite CRM, you have a gamut of time tracking options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spend with a given client, our time tracking capabilities will provide you with a new level of efficiency and accuracy. No more managing time off-line—with NetSuite CRM time tracking is tied directly to the customer.



Benefits:
  • Keep accurate customer records by managing time within your CRM system.
  • Streamline your time tracking, consolidating it for reporting to accounting for billing.
  • Record both reimbursable and non-reimbursable time in order to understand how your team is apportioning time to serve your customers.


Features:
  • Record the time spent on cases, tasks, and events.
  • Approve time your team spent per case.
  • Record approved time to pass to accounting for billing.


 
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