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Customer Support and Service
Support, Service and Time Tracking


Support, Service and Time Tracking

Streamlined time tracking results in improved client management and record keeping. With streamlined support, service and time-tracking processes, organisations can dramatically simplify their billing.

To that end, NetSuite CRM+ offers a gamut of time-tracking options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spend with a given client, NetSuite CRM+ provides a new level of efficiency and accuracy. You'll never again have to manage time off-line, because NetSuite CRM+ ties time tracking directly to the customer record.



Benefits:
  • Keep accurate customer records by managing time within your CRM system.
  • Streamline your time tracking, consolidating it for reporting to accounting for billing.
  • Record both reimbursable and non-reimbursable time in order to understand how your team is apportioning time to serve your customers.


Features:
  • Record the time spent on cases, tasks, and events.
  • Approve time your team spent per case.
  • Record approved time to pass to accounting for billing.


 
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