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Customer
Centre: Having open lines of communications
with your customers is crucial. NetSuite's Customer Centre
Accounting/ERP application strengthens your customer relationships
by providing password—protected access to important
online Accounting/ERP tools and information. Using this
Accounting/ERP application, your customers can find answers
to questions, complete financial transactions, submit
support issues, or query your online knowledge base—anytime
and anywhere. |
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FEATURES: |
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Online
Case Forms: Your customers can submit questions
or cases with online case forms 24/7. NetSuite automatically
routes the cases by topic, region, or specialist.
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Knowledge
Base: With NetSuite's Accounting/ERP
application, you can post a comprehensive database
of questions and answers, allowing customers to
get immediate resolution while reducing the load
on your support representatives. In addition, you
can customise your Customer Centre to specify which
topics and solutions will be highlighted.
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Online
Ordering: Allow customers to place
new orders, or reorders, by using the Customer Centre.
Customers using this Accounting/ERP application,
can also view their order histories and make payments
online.
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Custom
Publishing: Using NetSuite, you can easily publish information to specific prospects and customers, or even to entire groups of customers who are determined by specific criteria, such as purchase history or referral source.
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