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Web
Store: Today, customers demand a personalised online
shopping experience. NetSuite provides Web store capabilities
that help virtually any business to create a dynamic and personalised
online store. Integration with inventory, accounting, sales
and support departments enables your company to offer customers
a rich Web experience—without using costly IT resources.
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| WEB STORE FEATURES: |
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End-to-End
Order Management: NetSuite eliminates the
manual transfer of customer orders from your Web store,
saving money and reducing time to fulfillment. Orders
automatically flow to your accounts receivables and
warehouse departments. And with integrated shipping functionalities from FedEx and UPS,
you can provide real-time shipping rates, print
shipping labels, automatically associate shipment tracking
numbers to sales orders, and provide tracking numbers
to your customers for 24/7 tracking.
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Web
Analytics: NetSuite's analytic features tie traditional
Web metrics with transaction data and specific customer
activity data. The reports tell you not only how your
customers found you, but also measure the ROI of your
referrers and search engine keywords. The reports tell
you not only which pages are most frequently visited,
but gives you insight into site traffic and cart abandonment.
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Integrated
Inventory Management: With NetSuite's integrated
inventory management capabilities, changes in the back
office are automatically reflected in your Web store.
You can display real-time inventory levels and check if
items are out of stock, track inventory down to the sub-item
level, and receive automatic notification upon reaching
re-order points. NetSuite also lets you offer volume discounts,
provide different price levels for sub-item options, and
extend special pricing offers to specific customers.
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Customer
Service and Self-Service: Increase customer
loyalty while reducing support costs with NetSuite's integrated
service tools. Customers can log in anytime to view their
order histories, track packages, request refunds or view
quotes. Customers can also submit trouble tickets while
reviewing responses to their previous inquiries, or read
through a published knowledge base.
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- Page Specific Meta Tags
- Multi-domain Hosting
- Multi-currency Shopping
- Report Snapshots for Page hits
- Site Building and Hosting Tools
- Password-protected Shopping
- Real-time Credit Card Processing with Multi-level Fraud Protection
- Online Forms with Routing Rules
- Partner Commission Tracking
- Cross-selling
- Coupons
- Advanced Web search
- Volume Discounts
- Customer-specific Pricing
- Item-option Level Pricing
- Document Publishing
- Dynamic Content
- Promotional URLs
- Domain Handling
- Invoicing
- Real-time Web Site Performance Reporting
- Tax Calculations
- Real-time FedEx Rates
- Real-time UPS Rates
- Real-time Inventory Levels
- 24/7 Customer Centre
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