Comparison of NetSuite’s Customer Support Options
We know how important customer support is to your business. That’s why we’re committed to answering your questions and resolving your issues fast and effectively. NetSuite SuiteSupport provides world-class customer support through several different options:
NetSuite’s support options are complemented by an extensive library of detailed online help and other resources such as FAQs, online user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your NetSuite application.
NetSuite Silver Support provides online case submissions with business-hour support. It provides call-back responses to your issues and cases, based on your local time zone. Silver Support includes:
NetSuite Gold Support provides a number of best-in-class services and benefits designed to ensure your company’s success with the NetSuite applications you have implemented. For high severity issues, Gold support services are available 24 hours a day, 7 days a week. Gold Support includes:
NetSuite’s highest level of premium customer support is provided through the Platinum offering. It provides NetSuite users with both a dedicated technical support representative and a dedicated program manager. This team will provide the continuity you need to ensure that your NetSuite solution is meeting your business needs—24x7. Platinum Support includes: