OPTIMISING EFFICIENCY
Independent research conducted by Loudhouse, sponsored by
Optimising efficiency is key to the future growth of services companies. But new research from Loudhouse shows that many feel their business systems are ill-equipped to keep pace.
In order to drive profitability in 2015, services organisations need to focus on four key areas:
1
Bidding for projects based on previous successes and core competencies
2
Ensuring the right people are working on the right projects at the right time
3
Accurately capturing all billable hours and speeding up the billing cycle
4
Providing a consistently high level of customer service
But the research found…
68%
of services companies have too many manual processes that prevent effective decision-making
68%
lack a holistic system that provides a single version of the truth across all business functions
54%
find the accurate measurement of hours and costs to be a challenge
45%
struggle to recruit the right people to serve customers
Only
20%
of leaders can create strategic plans more than 12 months in advance
In fact
9 in10
feel their current core business systems are not fit for purpose
Could the answer be in the cloud?
Results show that cloud-based management systems have already provided bene fits to services companies:
68%
have seen improved productivity
61%
have seen improved employee mobility
46%
have seen increased business agility and fl exibility
To learn the priorities of finance leaders looking to maximise the opportunity for growth in their services business, download the full report:
Optimising efficiency to drive profitability in services organisations