Hardware and Software Innovators Partner with NetSuite to Deliver Comprehensive Cloud Commerce Solutions to Retail Businesses
SAN MATEO, Calif.—January 10, 2013—NetSuite Inc. (NYSE: N), the industry's leading vendor of cloud-based financials / ERP software suites, today announced that a host of leading hardware and software providers have announced support for NetSuite Retail Anywhere as a component of NetSuite SuiteCommerce, the industry's first integrated cloud business suite for multi-channel retailers. NetSuite's partnership with these innovative technology and service providers for retailers extends NetSuite's retail capabilities deeper into retail and supply planning, payment processing, point of sale (POS) hardware and more. The combined solution addresses a strong demand among retailers for a single, unified cloud commerce solution that extends across brick-and-mortar POS, call centers and ecommerce via desktops, laptops, smartphones and tablets. The partnerships follow NetSuite's recent acquisition of Retail Anywhere, an ISV and NetSuite SuiteCloud Developer Network (SDN) partner based in Paso Robles, Calif., with 28 years of experience as a provider of an end-to-end multi-channel retail management solution designed to improve profitability and customer service.
Having established an extensive track record of retail customer successes, NetSuite offers a proven retail management partner ecosystem that complements NetSuite Retail Anywhere. The capabilities scope of the solution is enriched through solutions from NetSuite partners DigitalPersona for biometrics readers, Ingenico for signature capture and payment terminals, JustEnough retail planning, Mercury for integrated payment processing, SenSource for in-store "people counter" solutions and Valogix for inventory planning and optimization and many others.
A component of the NetSuite SuiteCommerce solution, the acquired Retail Anywhere technology gives retailers the ability to meet increasing customer demand for a system that can unify the online and in-store retail experience to better serve cross-channel shoppers, built on NetSuite SuiteCommerce and the core NetSuite ERP / financials and CRM solution. Available in the U.S., U.K., Canada and Australia, NetSuite Retail Anywhere enables merchants to perform in-store transactions directly on the NetSuite SuiteCommerce platform and build a single view of customers regardless of where they shop, enabling both the website and in-store sales associates to deliver personalised customer service and highly-targeted merchandising and promotions at multiple customer touchpoints.
"These partnerships create a robust solutions ecosystem that gives retailers the flexibility and options they need to implement next-generation POS and supporting commerce systems that capitalise on opportunities to attract and retain customers without the headache of integrating a range of standalone solutions," said Branden Jenkins, former Retail Anywhere CEO and newly-appointed general manager of NetSuite's eTail/Retail Products business unit. "We're delighted to be able to partner with these leading companies to offer retailers a completely integrated cloud business suite that enables new levels of efficiency and growth."
The latest technology partners for NetSuite Retail Anywhere include:
JustEnough (www.justenough.com) Retail Planning for NetSuite simplifies solving today's complex demand management challenges with solutions that are both intuitive and powerful. JustEnough's demand-driven solutions make it easier to plan better assortments, allocate products to the optimal stores, plan markdown and promotion strategies, maximise your space-selling effectiveness and replenish inventory with accuracy.
"Delivering a fast, seamless customer experience at a physical point of sale or any other touch point requires retailers to optimise back-end planning and management to ensure inventory availability and offer attractive yet profitable prices," said Malcolm Buxton, President and CEO at JustEnough. "We're seeing a big spike in interest for cloud-based retailing that integrates all front- and back-office processes to deliver a superior customer experience."
Integrated Payment Processing
Mercury Payment Systems (www.mercurypay.com) offers built-in credit, debit, check and gift card processing for NetSuite Retail Anywhere POS. Mercury's direct integration with NetSuite eliminates the need for third-party processing software and support, lowering costs for businesses. Mercury's integrated payment processing includes free MercuryGift card transactions, 24/7 live support, web reports and tools, and authorization outage protection. Mercury is a trusted channel partner to over 500 POS ISVs and 2,500 POS VARs, delivering innovations such as MercuryLoyalty, the industry's first card-less loyalty solution that integrates mobile and social technology into POS systems.
"Retailers can't afford to struggle with complexity—they need secure, hassle-free payments that are consistent across multiple touch points and payment mechanism," said Brian Neirby, vice president of North American channel sales at Mercury. "We're pleased to partner with NetSuite to lead the way in delivering a simplified and streamlined payment processing solution that eliminates complexity and risk and allows retailers to focus on their core competency— delighting customers."
DigitalPersona (www.digitalpersona.com) supplies fingerprint biometrics readers that integrate with NetSuite Retail Anywhere POS to enable retailers to dramatically reduce time and attendance fraud, eliminate unauthorized voids and overrides, simplify compliance with regulations and speed terminal log on/off. DigitalPersona's fingerprint readers are available on most of the biometrically-enabled POS terminals on the market and are used extensively in the retail, restaurant, financial, healthcare and physical access industries.
Signature Capture and Payment Terminals
Ingenico (Euronext: FR0000125346 - ING), a leading global provider of signature capture, wireless, EMV, contactless, PIN transaction, mobile NFC payment devices and solutions, offers retailers implementing NetSuite Retail Anywhere POS innovative and secure PCI approved technology, to provide optimal security and versatility to accept all forms of payment anywhere their business takes them. With more than 20 million terminals deployed in more than 125 countries, Ingenico's comprehensive range of products is complemented by a global array of services and partnerships. Learn more at www.ingenico.us.
People Counter Solutions
SenSource (www.sensourceinc.com) offers "people counter" hardware and software solutions that enable retailers to track and analyse in-store traffic to help understand and optimise floor plans, product displays, merchandising, promotions, conversion ratios, staffing needs and hours of operation. Multi-chain stores use SenSource to compare key metrics by location to make data-driven decisions. SenSource's people counters and video analytics are employed in over 40 countries in retail, casino, entertainment, library, government and healthcare organisations.
Inventory Planning and Optimization
Valogix (www.valogix.com) automates the entire inventory planning process from forecasting to replenishment to optimization, with full integration with NetSuite SuiteCommerce. Valogix uses the NetSuite API for unprecedented flexibility in the integration of VALOGIX Planner with NetSuite. The two-way interface automatically synchronises with either NetSuite or NetSuite OneWorld. The application gives NetSuite customers web-based demand planning and optimization functions that can reduce costs, increase productivity and deliver faster ROI. Advanced demand planning capabilities manage unlimited items in multiple locations, create automated forecasts and replenishment plans and optimised inventory.
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