Samuel Jamieson

Oracle NetSuite EMEA Communications
+44 (0) 7468 752231

ISM Selects NetSuite as Top CRM Application for 2005

Industry-Leading CRM Consulting Firm Includes NetSuite's On-Demand CRM and ERP Suite in a Group of 15 Applications for Small to Midsize Businesses

SAN MATEO, CA.—March 24, 2005—NetSuite, Inc., announced today that NetCRM 10.0 and NetSuite 10.0 were selected by ISM Inc., Customer Relationship Management (CRM) strategic advisors, as a Top 15 CRM Small & Medium Business Software Award for 2005. This is the second consecutive time that ISM has selected NetSuite to ISM's Top 15. For more information about this please visit

"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The software industry's strong user-focus is moving to the future with wireless applications leading the way."

NetCRM 10.0 and NetSuite 10.0 were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 211 selection criteria, including 109 business functions, 49 technical features, 36 implementation capabilities and 17 user-support features.

"NetSuite is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "NetSuite is among the leaders of the CRM industry."

"We are honored to receive such a prestigious recognition from ISM," said Zach Nelson, CEO of NetSuite. "NetCRM 10.0 and NetSuite 10.0 deliver unprecedented ease of use and sophisticated functionality for small and medium-sized businesses - that's why NetSuite has been winning customers and industry accolades."

The Top 15 selections are featured in ISM's 13th edition of The Guide to CRM Automation and in a Top 15 CD available at (

About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organisations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto; ISM's government clients include the Department of Defense and the US Postal Service.