Samuel Jamieson

Oracle NetSuite EMEA Communications
+44 (0) 7468 752231

More Customers Switch to NetSuite

Companies Choose NetSuite to Automate Business Operations from Lead to Sale to Shipment to Invoice to Service

SAN MATEO, CA.—June 23, 2004—NetSuite, Inc., today announced more customers have switched from to NetSuite for their customer relationship management needs. These companies have switched from after experiencing the frustration of using a stand- alone, sales force automation application without order management capability. NetSuite, the most widely used integrated CRM/ERP/Ecommerce suite for the small and midsize market, serves the needs of thousands of companies in more than 40 countries around the world. For more information about this, visit: NetSuite's product offerings include NetSuite, NetCRM, NetERP and Oracle® Small Business. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).

"The reason most CRM implementations fail is not based on whether the application is delivered as a Web-based service or delivered as an on-site application. The reason they fail is that they don't meet the expectations of customers," said Zach Nelson, CEO of NetSuite. "Any CRM application that doesn't include order management is destined to come up short. It's ironic that the one thing you can't do with is sell anything."

"Our business is growing rapidly world wide, and NetSuite's real-time access has allowed us to save time and money as we have been opening offices abroad," said Don Suva, Corporate Controller of San Francisco-based BankServ (, an electronic payment software company that placed No. 63 on the Inc. 500 ranking of America's fastest-growing private companies in 2003.

"In the past we had used both and Great Plains, but our sales reps and our financial team preferred one product for everything. We have saved about $25,000 in costs alone, not to mention the savings from being able to enter a sales order and generate an invoice from anywhere. That's something we couldn't do with"

"We were frustrated with having our data in different systems—, our own custom-built database, and multiple accounting processes," said Conor Bracken, Managing Director of Q Translation (, a leading Southeast Asian translation services firm based in Bangkok, Thailand. "Apart from all the time wasted in data re-entry, we could not see a full picture of the company's performance. We look forward to how NetSuite will help us keep all our data integrated in one, Web-based application."

"I come from the CRM world so I can appreciate the importance of having our sales information integrated with our accounting in one single product," said Rick Patri, VP of Sales for Maestro CMS ( Patri previously worked at Pivotal Corporation. " was fine by itself, but we're migrating to NetSuite because it's all integrated. We were up and running in a matter of days, and our sales reps were able to reap the rewards of an integrated system immediately. There was zero downside to our decision to switch to NetSuite."

"With there was no way to turn a lead into a customer," said Carmen Gernhart, President of PAC International (, based in Portland, Ore. "We didn't want to wait for's future promise of integration - we wanted it now."

The software applications utilised by most small and midsize companies do not allow business processes to run seamlessly across front and back office functions. These companies run their business on separate, expensive software packages—one for accounting, one for warehousing, one for sales force management and one for customer support. Additionally, the ongoing cost of running the software and integrating data from such multiple, incompatible systems has been high. NetSuite helps businesses overcome these challenges. NetSuite integrates front-office, back-office and online operations, delivering automated business management processes at a fraction of the cost for traditional, non-integrated software solutions.


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