Samuel Jamieson

Oracle NetSuite EMEA Communications
+44 (0) 7468 752231


Small and Midsized Businesses Use NetSuite to Tie Web Operations to Internal Financial, Warehouse, Sales and Support Systems

SAN MATEO, CA—June 24, 2004—NetSuite, Inc., today announced significant growth into the ecommerce market by singing up the 1000th ecommerce customer utilising NetSuite to tie website/Web store operations seamlessly with front-and back-office processes. By standardizing NetSuite's NetCommerce technology, these companies can deliver an "" experience for a fraction of the cost. Designed and built as part of NetSuite, NetCommerce enables companies to easily transact business on the Web while automatically linking into internal customer relationship management, financial and warehouse systems. The 1000 companies include business-to-business and business-to-consumer websites across all industries including retailers, e-tailers, wholesalers, distributors and technology companies. Many of these customers' websites and Web stores are featured in the NetSuite Mall ( NetSuite's award-winning products include NetERP, NetCRM, NetCommerce and Oracle® Small Business Suite. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).

Turning a static Web site into an e-business destination—where products and prices are dynamically updated; inventory is tracked in real-time; each customer is charged their own price level and displayed their own content; orders are taken on a secure shopping cart with fraud protection; multiple warehouses are instantly notified for fulfillment; and customers can track their orders and support tickets—has been a daunting challenge for even the largest companies. It requires tying together a Web site with separate on-site systems for inventory, invoicing, shipping, customer service, contact management and document publishing. An ecommerce capable Web site can easily cost more than $100,000 to create, and even more to maintain and upgrade.

NetSuite addresses these issues by providing an easy to use, low cost solution that makes the technical challenges of building an online Web store as easy as point and click. From designing, hosting and managing the Web site; to tracking customers the moment they enter the site; to enabling online transactions whether via credit card or purchase order; to automating back-office inventory processes; to delivering unparalleled online customer service such as 24/7 access to order history, package tracking and multi-level support.

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