Samuel Jamieson

Oracle NetSuite EMEA Communications
+44 (0) 7468 752231

Carphone Warehouse Business Solutions Implements NetSuite CRM+ for Sales Force Automation, Marketing and Customer Support

Another Subsidiary of the Carphone Warehouse Group Turns to NetSuite to Grow Company

LONDON and SAN MATEO, Calif.—July 12, 2006—NetSuite, Inc., the leader in on-demand business software suites, today announced that Business Solutions from The Carphone Warehouse, a wholly owned subsidiary of £3 billion giant The Carphone Warehouse Group (a UK FTSE 250 company), has selected NetSuite CRM+ for its proven speed-to-implementation and powerful functionality in sales force automation (SFA), marketing automation, and customer support. Business Solutions from The Carphone Warehouse has licensed 400 user seats and will implement NetSuite in three phases starting with SFA for prospecting, opportunity management and booking orders; marketing automation for executing targeted campaigns; and customer support and service for all business users of Business Solutions from The Carphone Warehouse. In light of the successful results its sister company Opal Telecom has achieved using NetSuite, Business Solutions from The Carphone Warehouse aims to grow the company with NetSuite. For more information, please visit

The decision by Business Solutions from The Carphone Warehouse to standardise its sales, marketing and support operations on NetSuite CRM+ is based on key factors including the rapid rate at which Business Solutions from The Carphone Warehouse is growing and expanding its business, coupled with the proven success of NetSuite's on-demand model in aligning with the fast-paced, high-growth telecoms market. NetSuite's successful implementation with Opal Telecom was another key factor of the decision. (See NetSuite-Opal Telecom press release at Business Solutions from The Carphone Warehouse is expanding into one of the largest business-to-business telecom providers. Due to the company's rapid growth as a result of the increasing demand for mobile solutions, NetSuite CRM+ will be an important component of its future growth.

"Typical server-based software implementation is time-consuming and would have restricted our business in meeting the aggressive timescale to deliver the CRM solution," said Alan Rawstron, IT Director of Business Solutions from The Carphone Warehouse. "NetSuite CRM+ offered the only CRM solution that could be installed within an acceptable timeframe. It was essentially configured from the moment we purchased it, enabling us to have everything in place much faster than any competing products. Choosing NetSuite has given us an industry-proven CRM package that's compatible with our existing software — and at excellent value, too. It's definitely the right product for our rapidly-growing telecommunications business."

"With the success of Opal Telecom, NetSuite's largest customer to-date, we have already proven that having one integrated on-demand solution can take away the pains that large European companies experience with traditional software systems," said Dean Mansfield, Senior Vice President of Worldwide Sales at NetSuite. "We look forward to helping yet another significant portion of The Carphone Warehouse Group's successful business operations gain the time-to-implementation benefits and powerful functionality of NetSuite CRM+."

About The Carphone Warehouse Group
The Carphone Warehouse was set up in 1989 by Charles Dunstone. Today it is Europe's leading mobile communications retailer, generating annual turnover of £2,355m (y/e March 05), offering customers impartial and expert advice, the widest choice of the latest product and unbeatable service. The company operates across 10 markets and employs over 12,000 people working across the stores, the support centres, the call centres, the online teams and the direct sales teams (telesales).

About NetSuite
NetSuite, Inc. is the leader in on-demand business software suites and the fastest-growing software company in North America (source: Deloitte Fast 500 study). NetSuite enables companies to manage all key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure; no large, up-front license fee; and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: