What Is NetSuite Multichannel Order Management?
NetSuite multichannel order management delivers the ultimate customer experience, allowing shoppers to buy anywhere, pick up their orders anywhere and return anywhere. NetSuite helps businesses profitably execute a wide variety of fulfilment options, including direct ship from warehouse, store fulfilment and drop ship. Omnichannel inventory visibility, order orchestration and order life cycle monitoring and dashboards help you deliver the perfect order every time.
The Perfect Order
Customers expect to be able to buy, get and return items anywhere. NetSuite multichannel order management allows you to meet these expectations and profitably support a wide variety of fulfilment options.
Intelligent Order Orchestration
Route orders to the most economical or geographically appropriate location for fulfilment, decreasing shipping costs and transit time.
Build Brand Loyalty
Differentiate yourself from the competition with order fulfilment excellence. Deliver a shopping experience that creates loyal customers who buy more and become brand advocates.
We run everything through NetSuite—from custom ordering portals, to manufacturing, freight, and automated analysis and monitoring—so we always have a complete view into our business.
NetSuite Multichannel Order Management Benefits
NetSuite Multichannel Order Management Features
Cross Channel Order Orchestration
Automate and manage the end-to-end order life cycle — including order capture and validation, order release, shipment confirmation, customer communication and settlement — to ensure you fulfil your commitments in the most profitable way. NetSuite supports complex processes such as split shipments, drop ship, personalised products, continuity programs and digital fulfilment. By coordinating all of your fulfilment locations and providers, NetSuite multichannel order management keeps everything running smoothly, routing orders to the most profitable location for fulfilment and shipping.
Use NetSuite’s Pick, Pack and Ship functionality and integration with key shipping providers to deliver fulfilment excellence across all locations. NetSuite can even manage orders with personalisation or assemble/make-to-order requirements. And, it supports digital fulfilment processes, which can be integrated with the service providers of your choice.
Drop Shipping & Endless Aisle
An automated, end-to-end, drop-ship fulfilment process makes it possible to expand your assortment without increasing warehouse and store footprints, delivering on the promise of the endless aisle. NetSuite multichannel order management provides all the functionality required to profitably manage drop-ship programs.
Commerce businesses need inventory visibility across all internal and external supply sources. NetSuite multichannel order management provides a comprehensive picture of inventory, spanning warehouses, stores, 3PLs and drop-ship partners. It manages commitments and available-to-promise (ATP) inventory across all channels, linking commerce and your supply chain to ensure you never overpromise. This allows you to improve inventory management across all locations using the solution’s robust inventory planning, replenishment and warehouse management capabilities.
Customers are frustrated by employees who can’t help them. Customer service representatives and store associates need order management capabilities that provide relevant, timely information. NetSuite multichannel order management provides the information your employees need to answer customers’ questions about product availability, and the ability to place orders and handle post-order changes and issues.
Challenges NetSuite Multichannel Order Management Solves
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