Philippine Transportation Logistics Company Gains New Flexibility, Scalability to Manage Growing Business
NETSUITE SUITEWORLD 2015, SAN JOSE, Calif.—May 6, 2015—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that Explorer Freight Corp., a freight servicing and customs brokerage company based in the Philippines, has deployed NetSuite to modernise its business operations and gain the flexibility and scalability it needs to manage growth. After retiring a pair of outdated, homegrown on-premise applications, Explorer Freight is now leveraging NetSuite for end-to-end workflow-driven efficiency across its core business processes, including financials, supply chain, customer relationship management (CRM) and warehousing operations, allowing the company to better serve its B2B customers including firms in the utilities, retail and consumer packaged goods (CPG) industries, as well as companies shipping general cargo. Explorer Freight uses NetSuite to consolidate and simplify complex orders, supply customers with detailed tracking status of shipments and drive the full order-to-cash cycle faster and more accurately. With NetSuite, Explorer Freight is able to build out its third-party logistics (3PL) business, offering warehousing, distribution and fulfillment services to firms in fast-paced markets like CPG and retail, which couldn't be done with its previous systems.
With rapid growth over the past several years, Explorer Freight (www.explorerfreight.com) had outgrown its previous on-premise applications used for logistics management and accounting that didn't offer the functionality and scalability needed for growth, and required maintenance and troubleshooting by a third-party consultant. The fragmented environment made it difficult to efficiently manage the business, forcing Explorer Freight to rely on Excel for reporting and shipment tracking. After evaluating SAP Business One and Infor, Explorer Freight selected NetSuite as a single, unified system that would enable the company to seamlessly coordinate processes and gain breakthrough visibility into its own operations and business with customers and partners. The new real-time transparency and control NetSuite provides is essential for the 150-person company to be able to grow and compete effectively with larger international shipping companies.
"One of the key reasons we chose NetSuite was that it could expand to our needs and provide the flexibility for our expected growth in the next five years," said Kristine Pearce, Explorer Freight Comptroller. "NetSuite is a unified system that allows us to efficiently manage operations and monitor the business. We can maintain our traditional excellence in customer service while gaining the competitive advantage of a modern cloud solution."
Explorer Freight went live with NetSuite in October 2014 after partnering with implementation specialist CloudTech, a Manila-based 5-Star NetSuite Solution Provider partner.
Key benefits Explorer Freight has realised since deploying NetSuite include:
Faster order-to-invoice. With NetSuite workflow replacing manual and paper-based processes, Explorer Freight has cut the processing time between order placement and invoicing in half.
Improved shipment tracking. Explorer Freight has real-time, step-by-step insight into shipments, from pickup to delivery through trucking, sea and air transport across the Philippines and internationally through various shipping partners.
Multi-location operations. Explorer Freight takes advantage of NetSuite's built-in multi-location capabilities to manage operations at additional facilities in Iloilo and Cebu in the Philippines.
Faster financial close. Monthly financial close time for Explorer Freight has been cut from two weeks to five days thanks to NetSuite. In addition, Explorer Freight staff can now view real-time financial and order information on demand rather than waiting for a monthly report.
Greater client satisfaction. Customer satisfaction is on the rise with Explorer Freight leveraging NetSuite to generate order confirmations, shipment status and transactional details in a timely, comprehensive and accurate manner. Explorer Freight is also taking advantage of NetSuite's CRM capabilities to automate task management for its logistics group, and also to house its growing amount of robust customer information for contact management.
Today, approximately 24,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
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