Guaranteed, Proven Uptime

NetSuite is committed to providing its customers with an outstanding experience with system availability. NetSuite’s enterprise-grade redundant infrastructure enables it to provide world-class uptime, averaging 99.96% for more than the past five years.



  • Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centres
  • Know that NetSuite is completely aligned with your availability expectations, with NetSuite’s 99.5% Service Level Commitment
  • Trust that you’ll get access to NetSuite when you need it, with NetSuite’s 99.96% availability track record.

Key Features

Strong Service Level Commitment

  • Guaranteed uptime of 99.5% backed by transparent Service Level Commitment
  • NetSuite has achieved a historical uptime track record of 99.96% over more than the past five years
  • NetSuite’s SLC is backed by a service credit if availability commitment isn’t met
  • Complete transparency providing system status at all times at

Multiple Data Centres

  • NetSuite maximises application availability by operating multiple geographically separated data centres
  • Data centre redundancy includes data mirroring, disaster recovery and failover.

Completely Redundant Internet Connections

  • NetSuite’s data centres meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime
  • No single-point data transmission bottlenecks to or from data centres

Backup Power Systems

  • Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load
  • Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.

HVAC Systems

  • Air conditioning in both data centres is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range
  • An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning.

Fire Suppression

  • State-of-the-art “sniffer” systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods.

Seismic Engineering

  • Seismic isolation equipment cushions facilities against movement
  • All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.


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