HighPoint Solutions Drives Rapid Global Growth with NetSuite OpenAir PSA

HighPoint Solutions


HighPoint Solutions


Philadelphia, Pa.


IT Professional Services

Applications Replaced

Homegrown PSA, SAP Concur

"Having NetSuite OpenAir to do complex calculations and generate reports has been a tremendous help so we can spend more time analysing data, not creating it." HighPoint Solutions

Customer Success

  • NetSuite OpenAir delivers a robust professional services automation (PSA) solution for the fast-growing global provider of specialised IT services for life sciences and healthcare companies.
  • HighPoint Solutions has greatly enhanced efficiency and visibility with NetSuite OpenAir for project management and accounting, resource optimisation, and time and expense management.
  • Management and workforce of 650 consultants rely on NetSuite OpenAir as a single system of record for on-target services delivery to such clients as Pfizer, Novartis, Cigna, Bristol-Myers Squibb and UnitedHealthcare.
  • NetSuite OpenAir scales to accommodate HighPoint Solutions’ portfolio of roughly 100 concurrent projects in the U.S., Europe and elsewhere.
  • The PSA solution helps provide agility as the 14-year-old company grows, with 2014 revenue projected at $125 million, up 20% over 2013.
  • HighPoint Solutions now has real-time visibility into project costs, revenue and profitability, compared to once-a-month reports of the past.
  • Resource management in OpenAir gives HighPoint Solutions new ability to optimise allocation of the best resources to the right projects.
  • NetSuite OpenAir's cloud-based architecture is ideal for mobile consultants and distributed workforce across offices in Philadelphia, Boston, Tampa, Los Angeles, New Jersey and Switzerland.
  • NetSuite OpenAir supplies better at-a-glance visibility into consultant expenses compared to a previous SAP Concur solution.
  • HighPoint Solutions has gained new flexibility to appropriately attribute revenue and costs to multiple practices involved in a single project.
  • Client satisfaction is improved with transparent electronic billing through OpenAir.


  • Homegrown PSA application was limited in functionality and not well suited to support HighPoint Solutions’ rapid growth.
  • Lack of integration between homegrown PSA, an accounting application and SAP Concur for expense management meant manually rekeying data and reporting in spreadsheets.
  • Limited and outdated visibility into project financials made it difficult to get a clear picture of costs, revenue and profitability and make data-driven strategic decisions.


  • Selected over a Microsoft PSA application, NetSuite OpenAir offered industry-leading functionality and scalability for a large and growing user environment.
  • HighPoint Solutions elected to replace both homegrown PSA and SAP Concur expense management application to gain a natively integrated solution with NetSuite OpenAir.
  • Role-based permissions in OpenAir enable HighPoint Solutions to closely govern which personnel have access to what data.

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