Nonprofit Broadband Provider NoaNet Powers Up with NetSuite





Tacoma, Wash.



Applications Replaced

QuickBooks, ServMan, Microsoft Access and Excel

"Our data integrity and accuracy has improved vastly with NetSuite, while reducing the labour required to input data across standalone systems." NoaNet

Customer Success

  • NetSuite delivers a streamlined and unified business environment supporting rapid growth at the nonprofit telecommunications provider focused on bringing high-speed broadband to underserved communities in Washington.
  • NoaNet (Northwest Open Access Network) has nearly doubled its network mileage to 3,000 miles in the last two years. NetSuite has facilitated tracking for financials, transactions and CRM during this process.
  • Wholesale provider has halved the time needed to issue a quote to B2B customers such as public utility districts, independent phone companies, ISPs and state agencies serving more than 260,000 end-customers.
  • Sales order fulfilment time has been reduced, while invoicing is faster and more accurate.
  • Workflow-driven quote-to-cash and procure-to-pay increase accuracy and speed of processes, improving customer service and satisfaction.
  • NetSuite Advanced Projects enables NoaNet to tie sales orders to services, capturing labour, equipment and resold services costs on a per-project basis.
  • Time and expense reporting and approvals through Advanced Projects have simplified previously paper-based processes for field and administrative personnel.
  • Internal administrative and IT productivity is improved with NetSuite replacing more than six standalone applications, including QuickBooks, ServMan and Microsoft Access and Excel.
  • IT is more effective in focusing on a single system rather than multiple applications, while NoaNet has eliminated costly maintenance and support contracts and reliance on third-party consultants.
  • NoaNet is avoiding the cost of a full-time IT employee required in the previous fragmented environment.


  • Growing non-profit needed scalable business solution for cost-effective delivery of broadband to underserved rural locations.
  • Multiple, standalone systems presented challenges in manual data work and training needed for staff to use disparate systems.
  • IT team was strained in supporting multiple applications. Field staff of about 25 professionals needed faster, simpler information access through the cloud to meet high standards for customer service.


  • NetSuite offered the ideal combination of flexibility, strong financials and reporting, and cost-effective cloud architecture.
  • NetSuite cloud mobility is valuable for NoaNet's distributed 50-person workforce, with roughly half of employees working from home.
  • Ramp-up with NetSuite CRM capabilities in 2014 will enable NoaNet to improve opportunity management, sales effectiveness and customer service.

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