"NetSuite has given us real-time visibility of our customers and our financials, which helps mitigate risk for a publishing company. We have the scalability to easily add new products to the system without reinventing the wheel each time."
Leading Australian consumer advocacy group and publisher has gained agility to expand product lineup by 50% since NetSuite went live in 2010.
With a single application, CHOICE has unified business processes for real-time visibility of subscribers and financial and operational performance.
CHOICE subscriber retention has improved 3% with seamless billing processes and automated email alerts to subscribers.
CHOICE has accelerated financial reporting, saving 50 days per year that are channeled into innovation and customer service.
On-demand access to real-time data empowers CHOICE to spot business trends, and analyse and compare individual product performance.
A single view of each subscriber across multiple platforms (print, online, mobile and tablets) supports better customer service, resulting in a more efficient call centre and superior customer support.
Implementation of payroll and employee portal solution from NetSuite partner Infinet has streamlined payroll processes and improved employee engagement.
Native integration between NetSuite and Infinet Cloud automates data exchange, saving one (1) day each fortnightly payroll cycle needed to input data from previous Sage MicrOpay system into NetSuite.
Speed and accuracy of payroll processes have improved with elimination of error-prone manual data inputs.
Standalone databases for finance and subscriptions required extensive manual work to gain any visibility into subscriber levels and overall business performance.
CHOICE's digital transformation was poorly supported by its systems, leading to rapid loss of visibility of its customers that were fragmenting across its diversifying product ranges and platforms.
CHOICE had no automated tools for business growth, such as membership renewal reminders, online marketing or data analytics, making it difficult to maintain and grow the subscriber base.
Independent consultants recommended NetSuite as the best cloud solution for finance, CRM and subscriber management.
Media performance dashboards provide real-time monitoring of revenue, circulations, site visitors and marketing effectiveness.
Recurring billing and revenue recognition eliminate spreadsheets by reliably and efficiently managing multiple schedules across CHOICE product lines.
One-on-one employee training on Infinet Cloud employee portal helped ensure usage and engagement across 100-person staff.
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