"NetSuite has given us real-time visibility of our customers and our
financials, which helps mitigate risk for a publishing company. We have the scalability to
easily add new products to the system without reinventing the wheel each time."
Leading Australian consumer advocacy group and publisher has gained agility to expand
product line-up by 50% since NetSuite went live in 2010.
With a single application, CHOICE has unified business processes for real-time visibility of
subscribers and financial and operational performance.
CHOICE subscriber retention has improved 3% with seamless billing processes and automated
email alerts to subscribers.
CHOICE has accelerated financial reporting, saving 50 days per year that are channelled into
innovation and customer service.
On-demand access to real-time data empowers CHOICE to spot business trends, and analyse and
compare individual product performance.
A single view of each subscriber across multiple platforms (print, online, mobile and
tablets) supports better customer service, resulting in a more efficient call centre and
superior customer support.
Implementation of payroll and employee portal solution from NetSuite partner Infinet has
streamlined payroll processes and improved employee engagement.
Native integration between NetSuite and Infinet Cloud automates data exchange, saving one
(1) day each fortnightly payroll cycle needed to input data from previous Sage MicrOpay
system into NetSuite.
Speed and accuracy of payroll processes have improved with elimination of error-prone manual
Standalone databases for finance and subscriptions required extensive manual work to gain
any visibility into subscriber levels and overall business performance.
CHOICE's digital transformation was poorly supported by its systems, leading to rapid loss
of visibility of its customers that were fragmenting across its diversifying product ranges
CHOICE had no automated tools for business growth, such as membership renewal reminders,
online marketing or data analytics, making it difficult to maintain and grow the subscriber
Independent consultants recommended NetSuite as the best cloud solution for finance, CRM and subscriber management.
Media performance dashboards provide real-time monitoring of revenue, circulations, site
visitors and marketing effectiveness.
Recurring billing and
revenue recognition eliminate spreadsheets by reliably and efficiently managing multiple
schedules across CHOICE product lines.
One-on-one employee training on Infinet Cloud employee portal helped ensure usage and
engagement across 100-person staff.
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