Manage all your orders in one place

What Is NetSuite Order Management?

NetSuite Order Management automates and manages the life cycle of an order — from the moment a customer places an order to delivery to post-sales service. It ensures accurate recordkeeping, covering order capture and validation, order release, shipment confirmation, customer communication and settlement. NetSuite Order Management also supports complex processes such as split shipments and drop ship. By tracking and managing the flow of information across all of your fulfilment locations and providers, NetSuite Order Management ensures orders move quickly and efficiently. When fulfilment problems arise, you can quickly resolve them and minimise delays.

What is NetSuite Order Management? (Video)

order management

order anywhere

Buy Anywhere, Fulfill Anywhere, Return Anywhere

Deliver an omnichannel experience, allowing customers to buy anywhere, receive anywhere and return anywhere.

Single Data Source

With inventory, pricing, order, payment and returns information producing a single source of data, customers and employees get consistent, fast answers to deliver a superior experience.

single data source

automate process

Automate the Entire Order Management Process

Connect the sales, finance and operations teams to improve quote accuracy, eliminate billing errors, strengthen revenue recognition processes and make order fulfilment more accurate and faster.

We run everything through NetSuite—from custom ordering portals, to manufacturing, freight, and automated analysis and monitoring—so we always have a complete view into our business.

Gary Smith
CEO at BioPak

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NetSuite Order Management Benefits

  • Automate Order Processing. Eliminate manual work that creates bottlenecks and errors, ensuring orders are fulfilled quickly and accurately.
  • Increase On-Time Delivery. Define your own rules to optimise fulfilment across all your locations, including warehouses, stores and suppliers.
  • Reduce Shipping Costs. Identify the best shipping location based on proximity or product availability.

NetSuite Order Management Features

NetSuite Order Management ensures consistent, efficient order management across all sales channels, enabling businesses to deliver on customer expectations and boost profits. Detailed and comprehensive exception queues, dashboards and reports give you the tools you need to effectively monitor and scale your operations.

Multichannel Order Management

Intelligently determine how best to fulfill orders based on global inventory availability and predefined business rules. Meet customer delivery expectations, including direct ship from warehouse, store fulfilment and drop ship.

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multichannel order management

Sales Order Management

Improve cash flow by automating the order-to-cash process, removing bottlenecks and optimising processes to deliver orders on time and within budget.

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sales order management

Returns Management

Extend the omnichannel experience to returns and exchanges. Set rules to accept returns from all channels, offer exchanges and manage the credit process.

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returns management

Pricing Management

Centrally manage, control and update pricing to maximise profits. Establish multiple price levels and customer- and currency-specific pricing. Easily create promotions for all sales channels — store, online, contact centres and sales orders. You’ll have all the data needed to analyse the effectiveness of your pricing strategy.

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pricing management

Challenges NetSuite Order Management Solves

  • Stockouts. Seamlessly integrate orders with inventory data to ensure inventory is allocated to orders when they are placed, eliminating stockouts.
  • Late or Inaccurate Shipments. Eliminate costly errors from manual processes by automating the fulfilment process.
  • Excess Shipping Costs. Automatically route orders for fulfilment based on global inventory availability and location.
  • Returns Inventory. Ensure that returns are managed accurately and saleable items make it back into available-to-purchase (ATP) inventory without delay.
faster time value

Faster Time to Value

NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices. These practices pave a clear path to success and are proven to deliver rapid business value and get you live on NetSuite in a predictable timeframe. Intelligent, stepped implementations begin with sales and span the entire customer lifecycle, so there’s continuity from sales to services to support.

How Much Does NetSuite Order Management Cost?

Companies of every size, from pre-revenue startups to fast-growing businesses, have made the move to NetSuite. Looking for a better way to run your business but wondering about the cost?

Users subscribe to NetSuite for an annual licence fee. Your licence is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for the initial set up. As your business grows, you can easily activate new modules and add users — that’s the beauty of cloud software.

Order management capabilities are included with the NetSuite platform licence.

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Essential Learning

Discover best practices and learn more about order management from beginner to advanced levels.