Proven, Guaranteed Availability So the Application Is There When You Need It

We know that downtime is not an option in your business. This is one reason that we guarantee 99.7% uptime across the entire NetSuite family of applications as part of our standard terms of service.

Complete Transparency with in new tab)

As part of our commitment to deliver a high level of service, we provide in new tab), a public web site that shows our historical track record of system uptime as well as real-time information about the current NetSuite system status.

This site also serves as a resource for customers in the rare event of a service disruption.

  • Customers can see real-time information about any disruption, its cause, and the expected resolution time.
  • Customers should bookmark this site for easy access in the future.
  • In the event of a customer-specific service interruption, NetSuite customers can access information regarding the issue by logging in to their individual NetSuite account.