InSource Solutions Customer Success Story

Manufacturing IT Solutions Provider and Consultancy InSource Solutions Transforms Business with NetSuite SuiteProjects

InSource Solutions, a manufacturing IT solutions provider and consultancy, has grown over 20 years to serve more than 4,000 clients such as Weyerhaeuser, PepsiCo and Georgia-Pacific with technology and consulting. To reach the next level of growth, the 70-person employee-owned company needed to unshackle itself from inefficient and disconnected systems, including Infor FACTS ERP, Infor Saleslogix CRM and TimeLinx for project management.

Company

InSource Solutions

Location

Richmond, Va.

Industry

Professional Services

Employees

70+

NUMBER OF USERS

65+

SYSTEMS REPLACED

Infor FACTS, Infor Saleslogix, TimeLinx

NETSUITE PRODUCTS IMPLEMENTED

NetSuite ERP
CRM
NetSuite SuiteProjects (PSA)
Contract Renewals

IMPLEMENTATION PARTNER

NetSuite Professional Services

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“When you roll up all the efficiencies we’ve gained with NetSuite, we’re saving at least $200,000 to $300,000 a year in time and cost avoidance.” Thomas Barczak, CIO and Co-Founder, InSource Solutions

NetSuite’s Unified Solution Improves Efficiency, Creates Value

Efficiency soars as staff adds value: By deploying NetSuite SuiteProjects (PSA), CRM and financials, InSource eliminated problems its legacy systems had created with revenue recognition, services management and financial reporting. NetSuite’s unified solution provides transformational insights and control. Efficiency has soared 35 percent in deferred revenue management and 30 percent in the order-to-cash cycle, freeing staff from “busy work” to focus on value-added activities.

Savings reach up to $300,000 a year: Eliminating manual work across fragmented systems, InSource is saving between $200,000 and $300,000 a year. NetSuite Contract Renewals has helped InSource significantly increase its “bread and butter” maintenance revenue across 1,100 contracts, handling a 10-12 percent increase in contracts without adding staff. Streamlined project accounting, hybrid billing, time and expense management, and client interactions have improved operational efficiency, decision-making and customer satisfaction across the business.

Cloud’s flexibility supports innovation and growth: With straightforward extensibility, InSource has tweaked NetSuite to handle unique workflows, such as managing credit approvals and prescribed outreach to select customers throughout the year rather than just at contract renewal time. Prebuilt NetSuite integration with partners such as Avalara, CyberSource and Oz Development has sped time-to-value for InSource’s move to a more agile, growth-oriented cloud environment, with nearly all of its 16 on-premise applications replaced in a few years.