What is the NetSuite AI Connector Service?

The NetSuite AI Connector Service is a protocol-driven integration service supporting Model Context Protocol (MCP), giving customers a secure, flexible, and scalable way to connect their own AI to NetSuite. With support for bring-your-own-assistant and an extensible, protocol-agnostic design, you aren’t locked into a single AI provider. This flexibility gives businesses long-term control over their AI strategy as models, platforms, and capabilities evolve.

NetSuite AI Connector Service: Connect ERP and AI

What is NetSuite AI Connector Service?

Customers using the NetSuite AI Connector Service – a protocol-led integration service supporting Model Context Protocol (MCP) – can utilise a flexible, scalable tool to connect their own AI to NetSuite. With extensible, protocol-agnostic design and bring-your-own-assistant support, businesses aren’t tied to a single AI provider. This choice offers long-term control over AI strategy, which is increasingly important as platforms, capabilities and models change continuously.

Have AI your way

A new way to integrate AI with ERP

Many ERP vendors simply add fixed, embedded AI features – but that’s not how we do it at NetSuite. Out platform-first approach uses a protocol-based, extensible architecture, enabling structured, governed and developer-defined interactions between ERP and external AI systems. This supports UK compliance aims, including auditable access and data minimisation.

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Benefits of NetSuite AI Connector Service

Full Control. Developers define what their AI can view and perform, with permissions and role-based access aligned to least-privilege principles.
Bring-your-own-AI model. Supports multiple agent platforms and assistants and in a standards-based manner, avoiding supplier lock-in.
Flexibility and choice. With an extensible protocol-based design and bring-your-own-AI support, select AI models and platforms that fit your evolving needs. This helps meet UK governance expectations and supports data residency preferences.